Respect for privacy

Sofragol, with a strong emphasis on respecting users’ privacy, may request certain information from users for making purchases, submitting reviews, or using specific features of the website. This is to ensure secure and reliable services.

For processing and delivering orders, information such as the address, phone number, and email is required. All of Sofragol’s operations are legal and in accordance with e-commerce regulations.

It is important to note that the email address and phone numbers provided by the customer in their profile are considered the official and verified methods of contact, and all communication from the company will be through them. Therefore, by providing their contact information, users confirm its validity. If this information is incomplete or incorrect, Sofragol may request additional details to ensure the order is legitimate.

Customers may also provide the name, address, and phone number of another person for order delivery, in which case Sofragol will only use that information for that specific delivery.

Sofragol may also use collected data for customer communication, website content optimization, and marketing research. This data includes, in addition to the information provided during account creation, information collected while using the Sofragol website such as:

• Device type

• Device language and operating system

• Android ID and advertising ID

• Search queries on the website and selected results

• Usage duration and intervals

• Installed applications

• Technical and server logs including IP address, network type, browser type and version

• Device details at the time of crashes (root status, total and used RAM, storage status)

• Event time and date

• Wi-Fi, mobile data, and roaming status

Cookies are files created by the browser at a website’s request to store and personalize user visits. Most browsers allow you to disable cookies—refer to your browser’s help section for guidance.

This data is collected as needed and only for purposes such as error analysis, system improvement, user experience enhancement, marketing research, and offering more relevant product suggestions. It is used in a way that does not directly link to an identifiable individual.

Sofragol may send emails or SMS messages to users about events, news, special services, or promotions. If users do not wish to receive such communications, they can unsubscribe from the newsletter in their profile. Failure to unsubscribe is considered as implied consent, and users waive any right to object.

Sofragol may edit user-submitted reviews to comply with website rules. If any user-generated content is found to be illegal, Sofragol reserves the right to use the stored information for legal actions. By using the services of the Sofragol website, users grant Sofragol the right to edit and use such information under the stated terms and waive the right to object.

It must be emphasized that maintaining the confidentiality of usernames and passwords is the user’s responsibility. To prevent misuse, users should not disclose this information to others. If a user transfers their mobile number to someone else, they must update it in their profile to avoid issues.

Sofragol is not liable for any damages resulting from users not following these guidelines, and users waive the right to make any claims against Sofragol in such cases. Sofragol treats users’ personal identities as confidential and does not share this information with any third party, except in cases where it is required by legal or regulatory authorities. In such scenarios, Sofragol has no legal obligation to compensate, and users waive the right to object by agreeing to use the site.

Furthermore, like other websites, Sofragol collects IP and cookie data. Cookies help the site remember visits and personalize content. Users can disable cookies via browser settings. Nonetheless, Sofragol implements appropriate protocols, server security, and data management techniques to protect user information and prevent unauthorized access. Any misuse will be attributed to the offending party, and Sofragol reserves the right to pursue legal action as it deems appropriate.

If you do not wish to receive Sofragol’s emails or newsletters, you can click the unsubscribe link at the bottom of the email.

Sofragol strives to use every possible means to protect users’ information and privacy, aiming to provide a safe, convenient, and enjoyable shopping experience.